Last updated: June 2026
SUDATURK Trading & Consulting operates primarily through business inquiries and quotation-based commercial arrangements. The website does not currently provide direct online checkout or online payment processing.
Refunds, returns, replacements, cancellations, and claims are handled according to the agreed quotation, invoice, proforma invoice, purchase order, supplier terms, manufacturer warranty, or written commercial agreement.
1. No Direct Online Sales
The website is designed to receive quote requests and business inquiries. Products, prices, availability, specifications, shipping costs, and delivery terms are confirmed individually before any commercial commitment.
2. Returns
Due to the nature of industrial goods, raw materials, mining inputs, chemicals, special orders, imported goods, and B2B procurement, returns may not always be possible after order confirmation, production, dispatch, or shipping.
Return requests are reviewed case by case and may depend on:
- Product type
- Supplier policy
- Manufacturer policy
- Product condition
- Whether the product was custom ordered
- Whether the product has been shipped or delivered
- Whether the return is accepted by the supplier or manufacturer
- The written commercial agreement between the parties
3. Refunds
Refunds, if applicable, are handled according to the confirmed commercial agreement. SUDATURK does not offer automatic refunds through the website because there is no direct online payment system.
Any refund request must be submitted in writing and will be reviewed based on the agreed terms, supplier conditions, and the status of the order.
4. Cancellations
A quote request may be cancelled before final confirmation.
After order confirmation, cancellation may not be possible unless agreed in writing by SUDATURK and the relevant supplier or manufacturer.
Cancellation after production, procurement, inspection, dispatch, or shipping may involve costs or may not be accepted.
5. Defective Products and Warranty Claims
Product warranty, where applicable, is generally provided by the original supplier or manufacturer.
SUDATURK will assist in communication and coordination with the supplier or manufacturer in cases of confirmed manufacturing defects, subject to the warranty terms and supporting documents.
The client may be required to provide:
- Photos or videos of the issue
- Product serial number
- Invoice or order reference
- Inspection report if available
- Any other supporting documents requested by the supplier or manufacturer
6. Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
- Raw materials
- Chemicals
- Custom or special orders
- Used or installed equipment
- Items shipped internationally
- Products damaged due to misuse, storage, handling, or installation
- Items rejected by the supplier or manufacturer return policy
7. Contact
For return, refund, cancellation, or warranty questions, please contact:
SUDATURK Trading & Consulting
Email: info@suda-turk.com
WhatsApp: +968 769 16 565
Website: https://www.suda-turk.com